IPM Client Comments (prepared by GlowWorm Marketing Ltd, on behalf of IPM Ltd)

There follows a selection of quotes from our clients, from recently conducted interviews regarding services received from IPM:

“It’s very good to have just one account manager – we went to tender and it was this that swayed the decision in the favour of IPM.”

“IPM offers a very personal service, i.e. you get to speak to who you want to!”

“If I have an issue, I want to be able to address it within an hour or two. At IPM you get to speak to who you want to quickly.”

“Their key strength is their responsiveness – when we had a critical business need our urgent issue became theirs.”

“You never phone and get a voicemail.”

“We know who to contact and it’s easier for HR as well.”

“They’re always very helpful and respond straight away.”

“They seem to have lots of respect for other people’s jobs.”

“What they do well is the personal touch.”

We have a very good personal relationship with them.”

“There’s a good feel about the business!”

“They’re very good partners.”

“They’re timely and accurate and detailed – I don’t have to question what they’re telling me – I rely on them!”

“They all have a very ‘can-do’ attitude and are willing to help.”

“They work very quickly.”

“Prior to using IPM we were unsophisticated and had poor practice; they took us closer to best practice.”

“They gave me great support in ensuring what I was doing was right.”

“They’ve been in their roles a long time – they’re very knowledgeable and have a wealth of experience.”

“They’re very proactive and send us reminders, and meet regularly.”

“I would say overall, they do the right thing at the right time!”

We also asked our clients to give three ‘top of mind’ words which described IPM:

“Structured, well-organised, fun.”

“Personal, professional, trustworthy.”

Friendly, helpful, approachable.”