“It’s very good to have just one account manager. They are very knowledgeable and have a wealth of experience – we went to tender and it was this that swayed the decision in the favour of IPM.”

“IPM offers a very personal service, i.e. you get to speak to who you want to!”

“If I have an issue, I want to be able to address it within an hour or two. At IPM you get to speak to who you want to quickly.”

“Their key strength is their responsiveness – when we had a critical business need our urgent issue became theirs.”

“They’re timely and accurate and detailed – I don’t have to question what they’re telling me – I rely on them!”

“They’re very proactive - if they discover something relevant to us, they let us know and they send reminders.”

“They are in tune with our needs - we increased our volume with them and they recruited to ensure the service level remained.”

“They have a better relationship with tax than some of the bigger agencies - IPM provide sensible, practical, pragmatic solutions.”

“Their quality of advice is first class - they always deliver accurate information.”

“We work together with them - I don’t see them as an agency, more part of our business.”

“They are willing to go above and beyond - none of that ‘It isn’t in the contract’.”

“I think other agencies could learn from IPM!”


We also asked our clients to describe IPM in three words:
“Structured, well-organised, fun.”

“Personal, professional, trustworthy.”

“Friendly, helpful, approachable.”

“One-on-one, responsive, available.”
_{(prepared by GlowWorm Marketing Ltd, on behalf of IPM Ltd)}